Information We Collect

At zeruvionex, we collect information that helps us provide better financial education and business adaptation services. We're transparent about what we gather and why we need it.

• Personal details you provide when enrolling in our programs, including name, email address, phone number, and business information
• Educational progress data to help track your learning journey and provide personalised support
• Communication preferences and feedback to improve our services
• Website usage information through cookies and analytics tools to enhance user experience
• Payment information processed securely through our trusted payment partners

How We Use Your Information

Your information helps us deliver quality education and support. We use it responsibly and only for legitimate business purposes.

• Providing access to learning materials and tracking your educational progress
• Sending program updates, educational resources, and important announcements
• Processing payments and managing your account securely
• Improving our programs based on student feedback and learning outcomes
• Complying with Australian financial services and educational regulations
• Responding to your questions and providing customer support

Information Sharing and Disclosure

We don't sell your personal information. However, we may share certain data with trusted partners who help us deliver our services effectively.

• Educational platform providers who host our learning management systems
• Payment processors for secure transaction handling
• Email service providers for program communications
• Analytics services to understand website usage patterns
• Legal authorities when required by Australian law or to protect our rights

All third-party partners are contractually required to protect your information and use it only for specified purposes.

Your Privacy Rights Under Australian Law

Under the Australian Privacy Principles, you have several important rights regarding your personal information. We're committed to helping you exercise these rights easily.

• Access: Request copies of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request removal of your personal information, subject to legal requirements
• Complaint: Lodge a complaint about how we handle your privacy
• Restriction: Request limitations on how we process your information

To exercise any of these rights, contact our privacy officer using the details provided below. We'll respond within 30 days of receiving your request.

Data Security and Protection

We take data security seriously and implement multiple layers of protection to safeguard your information.

• SSL encryption for all data transmission between your device and our servers
• Secure data centres with physical and digital access controls
• Regular security audits and vulnerability assessments
• Staff training on privacy and security best practices
• Incident response procedures to address any security breaches promptly

While we implement strong security measures, no system is completely immune to threats. We'll notify you promptly if any security incident affects your personal information.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of information have different retention periods.

• Active student records: Maintained during program participation plus seven years
• Payment information: Retained for seven years for tax and accounting purposes
• Marketing communications: Until you unsubscribe or request removal
• Website analytics: Aggregated data retained for two years

When retention periods expire, we securely delete or anonymise your information using industry-standard methods.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site.

• Essential cookies for website functionality and security
• Analytics cookies to understand visitor behaviour and improve our content
• Preference cookies to remember your settings and choices
• Marketing cookies to show relevant content and measure campaign effectiveness

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place.

We only work with providers in countries with adequate privacy protection or those who have committed to protecting your information through binding agreements that meet Australian privacy standards.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The effective date at the top of this page shows when the policy was last updated.